Slenergy Service&Support
Slenergy Service&Support
  • Consulting, training,
    competence certification
  • Technical Consultation
    Troubleshooting installation,
  • Installation, commissioning
    warranty/repair
  • Software app upgrades and
    maintenance
COUNTRIES SERVED
PRODUCT WARRANTY
local service. local touch. For all your repair needs.
  • WARRANTY INQUIRY

    When doubts arise, our warranty
    checker is your guide.

  • EXTENDED PRODUCT WARRANTY

    Backed by industry experts,
    our extended warranty gives you
    the ultimate coverage.

  • ONLINE FAULT REPORTING

    Provide online fault repair
    channels, after-sales issues,
    and one click access.

SMART DESIGN
Help customers expand their business
FREQUENTLY ASKED QUESTIONS
Stuck on something or getting started? Our friendly team is here to help.
Q: What is my energy consumption? +-

A:Understanding your current energy usage is essential in determining the appropriate size and capacity of your solar system.

Q: What happens to solar panels in cloudy weather? +-

A:Solar panels can still generate electricity during cloudy weather, albeit at reduced efficiency. While they produce less energy compared to sunny days, they can continue to contribute to your energy needs.

Q: What is the difference between solar energy and other forms of renewable energy? +-

A:Solar energy is derived directly from the sun, while other renewable sources like wind and hydroelectric power are harnessed from different natural elements. Wind energy utilizes the kinetic energy of the wind to turn turbines and generate electricity, whereas hydroelectric power relies on the force of flowing or falling water to produce electricity. Each renewable source has its advantages and limitations, making them complementary components of a sustainable energy mix.

Q: How do I choose a solar installer? +-

A:Selecting the right solar installer is crucial for a successful solar installation. Look for installers with significant experience, proper certifications, and positive reviews from previous customers. Reputable installers will guide you through the entire process and ensure your system meets all safety and quality standards.

Q: How many solar panels do I need for my home? +-

A:The number of solar panels required depends on various factors, including your energy consumption and the capacity of the panels you choose. A solar provider can perform a site evaluation and analyze your energy usage to determine the optimal number of panels needed to meet your electricity needs.

Q: Can I use solar panels to power my entire home? +-

A:Yes, it is possible to use solar panels to power your entire home. The feasibility depends on your energy consumption and the size of the solar system you install. A well-designed and adequately sized solar system can provide enough electricity to meet the energy needs of most households, potentially making you energy-independent.

Q: Do I need to replace my roof before installing solar panels? +-

A:It is recommended to evaluate the condition of your roof before installing solar panels. If your roof is older than 10-15 years or in need of significant repairs, it is advisable to replace the roof before installing solar panels. This ensures a stable foundation for your solar system and avoids potential issues or costs associated with removing and reinstalling panels for roof repairs in the future.

Q: Can I install solar panels myself? +-

A:While it is technically possible to install solar panels yourself, it is highly recommended to hire a professional solar installer. Solar panel installation requires expertise in electrical work and understanding of local building codes and permits. A professional installer ensures the system is safely and optimally set up, maximizing its efficiency and longevity.

Q: How much money can I save with solar energy? +-

A:The amount of money you can save with solar energy depends on various factors, including your energy usage, the size of your solar system, and the cost of energy in your area. On average, homeowners can save thousands of dollars over the lifespan of their solar panels. The savings primarily come from lower electricity bills and potential tax incentives or rebates offered by the government.

Q: Do Inverters work in cold weather? +-

A:Inverters can generate electricity even in cold weather. However, they perform best in sunny conditions when the sunlight is more intense.

Q: Are there government incentives for installing solar panels? +-

A:Yes, many governments offer incentives to encourage the adoption of solar energy. These incentives may include tax credits, rebates, grants, or other financial incentives to reduce the upfront cost of solar panel installation and accelerate the transition to renewable energy sources.

Q: What is the best direction to install solar panels? +-

A:To maximize sunlight exposure, it is generally best to install solar panels facing south in the Northern Hemisphere and north in the Southern Hemisphere. This orientation optimizes solar panel efficiency and energy production throughout the day, ensuring your system generates the most electricity possible.

If you have any questions,
feel free to contact us at any time.
Privacy Policy
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Platform information submission

Platform information submission - privacy agreement

● Privacy Policy

We are committed to protecting the privacy, personal data and personal data (collectively referred to as "personal data") provided by you when using this website. Make us comply with the highest standards in terms of collection, use, storage and transmission of personal data (laws and regulations related to privacy of personal data) and consumer protection. To ensure that you have full confidence in the handling of personal data on this website, you must carefully read and understand the provisions of the privacy policy. This website (hereinafter referred to as "us") respects and protects the privacy of users. In particular, once you use this website, you will be deemed to accept, agree, promise and confirm this privacy agreement; You disclose your personal data to us voluntarily with the required consent; You will abide by any modification of this privacy policy; You agree that our relevant business personnel will contact you regarding the products and services you may be interested in (unless you have indicated that you do not want to receive such messages). With your consent, we will collect, manage and monitor the types of personal data collected.


The following terms and conditions of this Legal Notice apply to all visitors to the Company's website. Slenergy Technology (A.H.) Co.,Ltd. (hereinafter referred to as the “Slenergy”or "Company") reserves the right to amend this Legal Notice from time to time. Please read these terms carefully before using this website,especially terms about disclaimer and Governing Law and Dispute Resolution. Your accessing,browsing,and/or using of this website signifies that you have accepted all the following terms and conditions. If you don't agree with terms and conditions as follows,please immediately stop visiting this website.


1. Scope of application

It is our unremitting pursuit to provide users with better, better and more personalized services. We also hope that the services we provide will be more convenient for your needs. This privacy policy applies to all information collection services provided by this website. You can visit this website and use the services provided by this website using this privacy policy


2. What information do we collect

In order to provide you with our various services, you need to provide personal data information, including personal data and anonymous data, including but not limited to: personal data (your name, gender, age, date of birth, telephone number, fax number, address or mailing address, e-mail address, etc.)


3. How to use the collected information

The purposes and purposes of collecting personal data and anonymous data are as follows: to provide you with our services through this website; When you use our website, you can identify and confirm your identity; Let you get the service for you when you use this website; The relevant business personnel of this website can contact you when necessary; Make it more convenient for you to use this website; The personal data and anonymous data provided by you to us will only be retained until the collection purpose has been achieved, unless they are retained due to applicable laws and regulations. The ownership of personal data and disclosure of all data collected on our website are owned by us and will not be leased or sold to any unrelated third party

 

4. How do we protect information

For the protection of personal data, we implement appropriate physical, electronic and management measures to protect and guarantee the safety of your personal data. We try our best to ensure that any personal data collected through this website is free from any nuisance of a third party unrelated to us. The security measures we take are not limited to: physical measures: the records with your personal data will be stored in a locked place Electronic measures: the computer data with your personal data will be stored in the computer system and storage media subject to strict login restrictions Management measures: only employees authorized by us can access your personal data, These employees need to comply with our internal rules on the confidentiality of personal data. If you are aware of any security loopholes on this website, please contact us in time so that we can take appropriate actions as soon as possible; Despite the implementation of the above security measures, we cannot guarantee the absolute security of data transmission on the Internet, so we cannot absolutely guarantee that the personal data and anonymous data you provide to us through this website are safe at all times. We will not be responsible for any unauthorized access to your personal data, and we will not be responsible for any losses and damages incurred or caused in this regard.

 

5. Juvenile Protection Law

The minor has provided personal data to this website without the approval or consent of any parent or guardian. Please contact the public telephone number and customer service telephone number on this website in time to ensure that the data are removed

 

6. Revision and effectiveness of privacy policy

With the expansion of the service scope of this website, we may revise the Legal Statement and Privacy Policy from time to time, which forms a part of this Legal Statement and Privacy Policy. In order to prevent you from being informed of such revisions, please read this Legal Statement and Privacy Policy frequently. In any way, if you continue to use our services, you agree to be bound by the revised Legal Statement and Privacy Policy