Slenergy Service&Support
  • Consultancy, training,
    competence certification.
  • Installation, commissioning,
    warranty/repairs
  • Software application
    updates and maintenance
  • Technical support
    Installation troubleshooting,
COUNTRIES SERVED
PRODUCT WARRANTY
Local service. Local touch. For all your repair needs.
  • WARRANTY ENQUIRY

    If you have any queries, our
    warranty checker is here to help.

  • EXTENDED PRODUCT WARRANTY

    Backed by industry experts,
    our extended warranty offers you
    the maximum cover.

  • ONLINE FAULT REPORT

    Provide
    channels for online fault repair
    and after-sales issues

SMART DESIGN
Help customers grow their business
FREQUENTLY ASKED QUESTIONS
Stuck on something or just getting started? Our friendly team is here to help.
Q: What is my energy consumption? +-

A:Understanding your current energy usage is essential in determining the appropriate size and capacity of your solar system.

Q: What happens to solar panels in cloudy weather? +-

A:Solar panels can still generate electricity during cloudy weather, albeit at reduced efficiency. While they produce less energy compared to sunny days, they can continue to contribute to your energy needs.

Q: What is the difference between solar energy and other forms of renewable energy? +-

A:Solar energy is derived directly from the sun, while other renewable sources like wind and hydroelectric power are harnessed from different natural elements. Wind energy utilizes the kinetic energy of the wind to turn turbines and generate electricity, whereas hydroelectric power relies on the force of flowing or falling water to produce electricity. Each renewable source has its advantages and limitations, making them complementary components of a sustainable energy mix.

Q: How do I choose a solar installer? +-

A:Selecting the right solar installer is crucial for a successful solar installation. Look for installers with significant experience, proper certifications, and positive reviews from previous customers. Reputable installers will guide you through the entire process and ensure your system meets all safety and quality standards.

Q: How many solar panels do I need for my home? +-

A:The number of solar panels required depends on various factors, including your energy consumption and the capacity of the panels you choose. A solar provider can perform a site evaluation and analyze your energy usage to determine the optimal number of panels needed to meet your electricity needs.

Q: Can I use solar panels to power my entire home? +-

A:Yes, it is possible to use solar panels to power your entire home. The feasibility depends on your energy consumption and the size of the solar system you install. A well-designed and adequately sized solar system can provide enough electricity to meet the energy needs of most households, potentially making you energy-independent.

Q: Do I need to replace my roof before installing solar panels? +-

A:It is recommended to evaluate the condition of your roof before installing solar panels. If your roof is older than 10-15 years or in need of significant repairs, it is advisable to replace the roof before installing solar panels. This ensures a stable foundation for your solar system and avoids potential issues or costs associated with removing and reinstalling panels for roof repairs in the future.

Q: Can I install solar panels myself? +-

A:While it is technically possible to install solar panels yourself, it is highly recommended to hire a professional solar installer. Solar panel installation requires expertise in electrical work and understanding of local building codes and permits. A professional installer ensures the system is safely and optimally set up, maximizing its efficiency and longevity.

Q: How much money can I save with solar energy? +-

A:The amount of money you can save with solar energy depends on various factors, including your energy usage, the size of your solar system, and the cost of energy in your area. On average, homeowners can save thousands of dollars over the lifespan of their solar panels. The savings primarily come from lower electricity bills and potential tax incentives or rebates offered by the government.

Q: Do Inverters work in cold weather? +-

A:Inverters can generate electricity even in cold weather. However, they perform best in sunny conditions when the sunlight is more intense.

Q: Are there government incentives for installing solar panels? +-

A:Yes, many governments offer incentives to encourage the adoption of solar energy. These incentives may include tax credits, rebates, grants, or other financial incentives to reduce the upfront cost of solar panel installation and accelerate the transition to renewable energy sources.

Q: What is the best direction to install solar panels? +-

A:To maximize sunlight exposure, it is generally best to install solar panels facing south in the Northern Hemisphere and north in the Southern Hemisphere. This orientation optimizes solar panel efficiency and energy production throughout the day, ensuring your system generates the most electricity possible.

Privacy Policy
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Sending Information from the Platform

Submission of Platform Information: Privacy Agreement

● Privacy Policy

We are committed to protecting the privacy, personal data, and personal information (collectively referred to as “personal data”) provided by you when using this website. We adhere to the highest standards regarding the collection, use, storage, and transmission of personal data (laws and regulations related to the privacy of personal data) and consumer protection . To ensure that you have full confidence in the handling of personal data on this website, you should carefully read and understand the provisions of the privacy policy. This website (hereinafter, “we”) respects and protects the privacy of its users.In particular, once you use this website, you will be deemed to have accepted, agreed to, promised, and confirmed this privacy agreement; You voluntarily disclose your personal data to us with the required consent; You will comply with any modifications to this privacy policy; You agree that our relevant sales staff will contact you regarding products and services that may be of interest to you (unless you have indicated that you do not wish to receive such messages). With your consent, we will collect, manage, and control the types of personal data collected.


The following terms and conditions of this Legal Notice apply to all visitors to the Company’s website. Slenergy Technology (AH) Co., Ltd. (hereinafter referred to as “Slenergy” or “Company”) reserves the right to modify this Legal Notice from time to time. Please read these terms carefully before using this website, especially the terms regarding disclaimers, applicable law, and dispute resolution. Your access to, browsing of, and/or use of this website constitutes your acceptance of all the following terms and conditions. If you do not agree to the following terms and conditions, please stop visiting this website immediately.


1. Scope of Application

Our unwavering goal is to provide users with better, better, and more personalized services. We also hope that the services we provide will be more convenient for your needs. This privacy policy applies to all information-collection services provided by this website. You may visit this website and use the services provided by this website in accordance with this privacy policy.


2. What information do we collect?

In order for us to provide you with our various services, you must provide personal information, including personal data and anonymous data, such as, but not limited to: personal data (your name, gender, age, date of birth, phone number, fax number, address or mailing address, email address, etc.)


3. How to Use the Collected Information

The purposes and objectives of collecting personal and anonymous data are as follows: to provide you with our services through this website; to identify and verify your identity when you use our website; to enable you to access the service when you use this website; to allow the relevant sales staff of this website to contact you when necessary; to make your use of this website more convenient; the personal and anonymous data you provide to us will only be retained until the purpose of collection has been fulfilled, unless retention is required by applicable laws and regulations . Ownership of personal data and disclosure of all data collected on our website remain our property and will not be leased or sold to any unrelated third party.

 

4. How do we protect information?

To protect personal data, we implement appropriate physical, electronic, and administrative measures to protect and ensure the security of your personal data. We do everything possible to ensure that the personal data collected through this website is protected from unauthorized access by third parties not affiliated with us. The security measures we take include, but are not limited to: Physical measures: Records containing your personal data will be stored in a locked location. Electronic measures: Computer data containing your personal data will be stored on the computer system and on storage media subject to strict login procedures. Restrictions and Management Measures: Only employees authorized by us may access your personal data. These employees must comply with our internal policies regarding the confidentiality of personal data. If you become aware of any security breach on this website, please contact us promptly so that we can take the appropriate measures as soon as possible. Despite the implementation of the mentioned above, we cannot guarantee the absolute security of data transmission over the Internet; therefore, we cannot absolutely guarantee that the personal and anonymous data you provide to us through this website will be secure at all times. We will not be liable for any unauthorized access to your personal data, nor will we be liable for any losses or damages incurred or caused in this regard.

 

5. Child Protection Act

The minor has provided personal information to this website without the approval or consent of a parent or guardian. Please contact the public phone number and customer service phone number listed on this website as soon as possible to ensure that the information is deleted.

 

6. Review and Effectiveness of the Privacy Policy

As the scope of this website’s services expands, we may revise the Legal Notice and Privacy Policy from time to time; these revisions form part of this Legal Notice and Privacy Policy. To ensure that you are informed of such revisions, please review this Legal Notice and Privacy Policy frequently. In any case, if you continue to use our services, you agree to be bound by the revised Legal Notice and Privacy Policy.